Call Recording & Reporting
Call Recording
Call recording can be used to support legal requirements in certain business environments, Insurance and Finance for example, through to improving customer service and employee productivity and training.
A call recording device is integrated into the PBX or Unified Communications infrastructure and can be configure to monitor calls be extension, department or location.
Calls are recorded securely in a digital format and can be retrieved as required by authorised personnel.
They can be also archived for compliance and disaster recovery purposes.
Our range of products are designed to be discrete and effective in operation, easy to configure and manage and scalable to address your on-going business requirements.
Please contact our Customer Care Team for more information.
Call Reporting
Call Reporting enables businesses to accurately measure and report on call activity within the business, be it the number of outgoing calls from a telesales team, the number of incoming calls to a service desk or the number of calls made or received throughout the day.
All of this information enables Companies to effectively plan their resources to maximise customer service and staff effectiveness whilst monitoring call costs.
