SJS Solutions
Affordable Physical and Desktop Wallboard Solutions
Create a self motivated environment
Optymyse RT Wallboards give agents, supervisors, team leaders and managers instant access to the key metrics that drive improvements in customer care, agent motivation and customer retention.
Fast Response, Instant Optimisation
Solar Communications and SJS work together to deliver real time wallboard solutions to companies using contact centre technology. Optymyse contact centre wallboards have a proven track record of helping companies reduce customer attrition, complaints and drive substantial improvements in customer care. Suitable for inbound contact centres and outbound call centres. Optymyse real time solutions provide an instant, cost effective way to improve your customer care.
Two of the biggest issues with any Call Centre / Contact Centre are staff turnover and time to train. By giving agents instant access to key Call Centre / Contact Centre metrics, Optymyse RT Wallboards free up manager time allowing more time to be spent on mentoring and training.
Replace old LEDs with dynamic LCD and Plasma displays
Replacing old LED screens with modern flat screen LCD or Plasma displays will create a dynamic, professional environment that will impress visitors and prospects while motivating agents.
Virtual / Desktop Wallboard Solutions
Optymyse RT DTW (Desk Top Wallboard) is the most cost effective way to feed real-time statistics, alerts and key messages to your agents. Using the same tried and test technology as you will find in our physical wallboard products, Optymyse RT DTW feeds key call and contact centre metrics to a window on the agents desktop.
Optymyse RT DTW can be used to accompany Optymyse RT Physical Wallboards or as a stand alone product.
Blended real-time solutions
Multiple data sources, one screen, one wallboard solution.
Many companies use multiple platforms to measure call and contact centre performance, should you have the need to display key metrics from more than one source (home grown sales system, CRM etc), SJS are happy to develop blended solutions which generate wallboard content where data from multiple sources are seamlessly combined onto one screen or scrolling screens.
